Refund policy

Refund Policy

Thank you for shopping at Miss Lamonique. We strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for orders placed through https://misslamonique.co.uk.

1. Return Window

You may return most products purchased from Miss Lamonique within 30 calendar days from the date your order is delivered. To be eligible for a return, items must be returned in unused condition and in the original packaging, including all accessories and documentation.

 2. How to Initiate a Return

To begin a return, please contact our Customer Support team at contact@lamonique.co.uk with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide return instructions and any necessary authorization details.

3. Customer Responsibility for Return Shipping

Customers are responsible for all return shipping charges unless a product was delivered damaged or incorrect. When preparing your return shipment:

  • Use a trackable shipping method to protect your return.
  • Retain your tracking number as proof of shipment.
    Return shipping costs are not refundable.

4. Restocking Fee

Miss Lamonique does not charge any additional restocking fees to process your return.

5. Condition of Returned Items

Returned products must meet the following conditions:

  • Unused, unworn, and in original, resalable condition.
  • All original packaging, manuals, accessories, and tags intact.
    Items that show signs of use, damage, missing items, or altered packaging may be subject to additional restocking deductions or may be returned to you without a refund.

6. Refund Processing

Once we receive and inspect your returned item(s), we will notify you via email regarding approval of your refund. Approved refunds will be issued to the original payment method within a reasonable processing period (typically within 7‑10 business days after inspection). Please note that your bank or card issuer may require additional time to post the refund to your account.

7. Exceptions

At this time, no products are considered final sale; all items are eligible for return under this policy if they meet the conditions above. If any product has unique return terms (for example, based on manufacturer requirements), those will be explicitly noted on the individual product page.

8. Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, please inspect your delivery immediately and contact us at contact@lamonique.co.uk within 48 hours of delivery. Provide photos of the item and packaging along with your order information, and we will assist with the appropriate next steps at no additional cost.

9. Contact Us

If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:

Email: contact@lamonique.co.uk
Phone Number: +447548377465
Address: 20 Wenlock Road London England N1 7GU United Kingdom
Get In Touch: Contact Form
Customer Service Hours: Monday To Friday, from 9:00 am to 5:00 pm GMT.
Response Time: Customer service responds within 24 hours.